Refund policy

Returns & Refunds Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused, unopened, and in its original sealed packaging.
Be in the same condition that you received it.
Include the original packaging and any included accessories.
Be accompanied by your order confirmation or proof of purchase.

To request a return, please contact us at vandorahongkong@gmail.com with your order number and the reason for your return.

If your return is approved, we will provide instructions on how to return your item. Please do not send products back without contacting us first, as unauthorized returns cannot be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged product
A defective product
The wrong item
An item with missing contents

Please contact us within 7 days of delivery at vandorahongkong@gmail.com. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Depending on the situation, we may offer a replacement, store credit, or a full refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used skincare or cosmetic products
Products with broken or removed safety seals
Personal care items that have been used
Gift cards
Clearance or final sale items

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return your eligible unopened item (if applicable). Once your return has been processed, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel your purchase within 14 days of receiving your order.

Please note that, due to hygiene regulations, this right may not apply to sealed cosmetic products that have been opened after delivery.

Returned items must be unused, unopened, in their original condition, and include all original packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at vandorahongkong@gmail.com.